About Amazon Enterprise Access(AEA) Extension
Running extension checks. Please wait.
The AEA browser extension enables a seamless authentication experience on any network.AEA works together with your security key to give you secure access to several Amazon resources without a VPN connection.
The following browser extension health checks have been performed:
AEA browser extension is installed.
{{getStatusIconType(true)}}
ACME is installed and communicating with the AEA extension.
ACME is installed but not communicating with the AEA extension.
{{getStatusIconType(acmeReachable)}}
Your device is registered with AEA.
Your device isn’t registered with AEA.
{{getStatusIconType(registeredWithKarl)}}
The AEA browser extension is running.
{{getStatusIconType(cookieGenerated)}}
What if I can’t enable the AEA browser extension?
Visit the Troubleshooting tab in the AEA article on it.amazon.com for help with enabling AEA.
How can I request a service be available without VPN?
Use the Amazon Enterprise Access Get Status page. Enter in the fully qualified domain name (FQDN) like and click on Get AEA Status. If the service is not available, click on the Request Externalization button.
How can I report an issue with a service that is available without VPN but not functioning properly?
Use the Amazon Enterprise Access Get Status page. Enter in the fully qualified domain name (FQDN) like and click on Get AEA Status. If the service is already externally accessible, you can click on Create a new ticket button.
What can I do if I want to report a service that's not available or working right without VPN and the above suggestions are not working?
Reach out to us in #unfabric-bravehearts
How do I troubleshoot issues with AEA?
If ACME is installed but not communicating with the AEA extension:
  • Make sure ACME is running. For help, visit the ACME updates are not running article on it.amazon.com.
  • Your browser’s privacy extensions might interfere with communication between AEA and ACME. Disable any privacy extensions, restart your browser, and try using tools or services you had trouble accessing.
If your device is not registered with AEA or unable to generate identity information:
  • ACME will attempt to register your device. Wait an average of 2-3 minutes, and then try using tools or services you had trouble accessing. Make sure you’re connected to the corporate network first.
  • Try the troubleshooting steps in the Support section of the AEA Support wiki.
  • Use the AEA User Authentication Status Tool to temporarily opt out of AEA. Then connect to VPN. Only opt out of AEA as a last resort.
  • If you’re still having issues, visit it.amazon.com to contact IT Support .